Article Author: Yih-Chang Chen, Chia-Ching Lin

This study investigates the application potential and challenges of artificial intelligence (AI) technology in the field of social work. Through qualitative interviews and focus group discussions, we collected experiences and perspectives from social work professionals, AI technology developers, and policymakers. The findings indicate that while AI technology can effectively enhance practice efficiency, it also presents challenges including insufficient decision-making transparency, gaps in ethical and regulatory frameworks, and inadequate technical literacy among professionals. The study proposes educational training and policy recommendations, while advocating for the development of explainable AI (XAI) systems and strengthened ethical governance to foster harmonious development between technological applications and humanistic values in social work practice.

Keywords: Social Work; Artificial Intelligence (AI); Decision-making Transparency; Ethical Governance; Interdisciplinary Collaboration

Article Review Status: Published

Pages: 23-33

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