With the rapid development of artificial intelligence (AI) technology, its applications across various fields have demonstrated significant effectiveness, particularly in the domain of social services. This study explores how AI technology can enhance service quality, improve operational efficiency, and drive management innovation in social services. Based on data-driven AI approaches, we conduct an in-depth analysis of social service institutions in Taiwan, focusing on long-term care, mental health, and child welfare services. Using a mixed-methods approach combining questionnaire surveys and in-depth interviews, this study finds that AI technology significantly improves service quality, particularly in terms of ... continue reading->
This study aims to investigate the current applications and impacts of artificial intelligence (AI) technologies in psychological counseling and therapeutic practice, analyzing the potential effects of AI interventions on therapeutic processes, client experiences, and ethical considerations. A systematic literature review was conducted, examining relevant journal articles published between 2020 and 2025 in the PubMed, PsycINFO, IEEE Xplore, and Scopus databases. A total of 36 articles meeting the inclusion criteria were selected for analysis. The findings indicate that AI technologies can effectively enhance the accessibility of mental health services, facilitating initial emotional support and self-disclosure among clients, particularly serving as a valuable supplement to traditional services for underserved populations and remote areas. However, existing AI systems exhibit notable ... continue reading->
This study investigates the application potential and challenges of artificial intelligence (AI) technology in the field of social work. Through qualitative interviews and focus group discussions, we collected experiences and perspectives from social work professionals, AI technology developers, and policymakers. The findings indicate that while AI technology can effectively enhance practice efficiency, it also presents challenges ... continue reading->